Your Privacy Matters at 69bd — Our Full Data Policy
This Privacy Policy explains what personal information 69bd collects, how it is used, who it may be shared with, and how it is protected. We are committed to handling your data with transparency, care and respect — consistent with the trust that Bangladesh players place in our platform every day.
How 69bd Protects Your Data
These cards highlight the most important principles of the 69bd Privacy Policy. Please read the full legal text in the sections below for complete details.
69bd collects only the data necessary to operate the platform securely and legally — including your name, date of birth, contact details, payment method identifiers and gameplay history. We do not collect data beyond what is required for these purposes.
Your data is used to manage your 69bd account, process deposits and withdrawals, verify your identity, deliver relevant promotions, meet legal obligations and improve platform performance. We do not sell your personal data to third parties under any circumstances.
All data transmitted to and from 69bd is protected by 256-bit SSL encryption — the same standard used by major Bangladeshi banks including BRAC Bank and Dutch-Bangla Bank. Access to personal data within 69bd is restricted to authorised personnel on a strict need-to-know basis.
69bd shares data only with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game providers, identity verification services and regulatory bodies where legally required. All third-party processors are bound by data protection obligations equivalent to those applied by 69bd.
You have the right to access, correct or request deletion of your personal data held by 69bd, subject to legal retention obligations. You may also object to certain processing activities or withdraw consent where processing is consent-based. Contact support to exercise any of these rights.
69bd uses cookies and similar technologies to maintain your session, remember your preferences, detect fraudulent activity and measure platform performance. Cookies do not store sensitive financial information. You can manage cookie preferences through your browser settings at any time.
Your Privacy is a Priority: 69bd is committed to processing your personal data responsibly and transparently. This Privacy Policy describes our data practices in full. By registering an account or using the 69bd platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you must not use the platform.
Introduction
This Privacy Policy ("Policy") sets out the practices of 69bd ("we", "us", "our", "the Platform") with respect to the collection, use, storage, sharing and protection of personal data belonging to registered Players and visitors to the 69bd website located at https://69bd.io.
69bd takes its data protection obligations seriously. We collect only the personal data that is necessary to operate the Platform, fulfil our contractual obligations to you, comply with applicable legal and regulatory requirements, and continually improve the services we provide to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and the rest of Bangladesh.
This Policy should be read alongside the 69bd Terms & Conditions, which together form the full legal framework governing your relationship with 69bd. Capitalised terms used in this Policy and not otherwise defined here carry the meanings given to them in the Terms & Conditions.
This Policy is effective from 1 January 2026 and supersedes all prior versions. We encourage you to review this Policy periodically, as it may be updated from time to time.
Data Controller
For the purposes of applicable data protection legislation, 69bd acts as the data controller in respect of personal data collected from Players and visitors to the Platform. As data controller, 69bd determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly and transparently.
All data protection enquiries, access requests and complaints should be directed to the 69bd support team using the contact details provided in Section 14 of this Policy. We aim to acknowledge all data-related correspondence within 2 business days and to provide a substantive response within 10 business days of receipt.
Personal Data We Collect
69bd collects personal data from you in three main ways: data you provide directly, data collected automatically when you use the Platform, and data obtained from third parties in connection with identity verification and payment processing.
3.1 Data You Provide Directly
- Registration data: Full legal name, date of birth, gender, residential address in Bangladesh, mobile phone number and email address provided when creating a 69bd account.
- Identity verification documents: Scanned copies or photographs of government-issued identification (National Identity Card, passport or driving licence) and proof of address submitted in connection with Know Your Customer (KYC) checks.
- Payment method data: Identifiers associated with your chosen payment method, such as a registered bKash mobile number, Nagad account reference, Rocket number, Upay account identifier, or the last four digits and expiry date of a Visa or Mastercard. 69bd does not store full card numbers — these are handled directly by PCI-DSS compliant payment processors.
- Support communications: Records of your correspondence with the 69bd support team via live chat or email, including the content of messages and any attachments you provide.
- Responsible gaming preferences: Deposit limits, session time reminders, self-exclusion requests and any other responsible gaming settings you configure on your account.
3.2 Data Collected Automatically
- Device and browser data: IP address, device type and model, operating system, browser type and version, screen resolution and device language settings.
- Usage data: Pages visited on the Platform, time spent on each page, navigation paths, game sessions initiated, bets placed, games played, bet amounts and results, and session start and end times (recorded in Bangladesh Standard Time, UTC+6).
- Cookie and tracking data: Session identifiers, preference cookies, analytics identifiers and fraud-detection signals. See Section 7 for full details of our cookie practices.
- Transaction data: Records of all deposits, withdrawals, bonus credits and wager settlements processed through your 69bd Taka wallet.
3.3 Data from Third Parties
- Identity verification providers: Confirmation of identity and age verification results from third-party KYC service providers engaged by 69bd.
- Payment processors: Transaction status confirmations and fraud signals from bKash, Nagad, Rocket, Upay, Visa and Mastercard processing networks.
- Fraud prevention services: Risk scores and device fingerprint data from third-party fraud detection partners used to protect the integrity of the Platform.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, NID number | You / KYC provider |
| Contact Data | Email, mobile number, address | You |
| Financial Data | bKash number, transaction records | You / Payment processors |
| Technical Data | IP address, device type, browser | Automatic collection |
| Usage Data | Games played, bets placed, session times | Automatic collection |
| Communications Data | Support chat transcripts, emails | You |
How We Use Your Personal Data
69bd uses the personal data described in Section 3 for the following purposes:
4.1 Account Management
To create and administer your 69bd account, verify your identity and age, maintain the security of your account, process password resets and manage account settings including responsible gaming preferences.
4.2 Payment Processing
To facilitate deposits into and withdrawals from your Taka wallet via bKash, Nagad, Rocket, Upay, Visa, Mastercard and any other payment methods made available on the Platform. Transaction records are maintained for financial reconciliation and regulatory compliance purposes.
4.3 Game Delivery and Bet Settlement
To deliver casino games, live dealer tables, slots and sports betting markets to your device, record gameplay activity, settle bets accurately, and resolve any disputes relating to game outcomes or bet results in accordance with the published rules.
4.4 Promotions and Personalisation
To assess your eligibility for bonuses and promotional offers, credit qualifying bonus amounts to your account, and — where you have given consent — to personalise the game and promotion recommendations displayed to you based on your Platform activity and preferences.
4.5 Fraud Prevention and Platform Integrity
To detect and prevent fraudulent activity, money laundering, bonus abuse, collusive betting, underage gambling and other prohibited conduct. This includes automated screening of account activity and cross-referencing data with third-party fraud detection services.
4.6 Legal and Regulatory Compliance
To comply with applicable laws and regulatory obligations, including record-keeping requirements, anti-money laundering (AML) obligations, and responses to lawful requests from government authorities or courts of competent jurisdiction.
4.7 Customer Support
To respond to your enquiries, resolve disputes, process complaints and provide assistance via the 69bd live chat and email support channels, available 24 hours a day, 7 days a week.
4.8 Platform Improvement and Analytics
To analyse usage patterns, diagnose technical issues, measure the performance of Platform features and games, conduct A/B testing and improve the overall player experience. Analytics data is processed in aggregated or pseudonymised form wherever possible.
No Data Sales: 69bd does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. Data is shared only as described in Section 6 of this Policy and only to the extent necessary for the stated purpose.
Legal Basis for Processing
69bd processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:
- Contractual necessity: Processing required to fulfil our contractual obligations to you under the 69bd Terms & Conditions, including account management, payment processing and game delivery.
- Legal obligation: Processing required to comply with applicable laws, including KYC and anti-money laundering obligations, age verification requirements and record-keeping mandates.
- Legitimate interests: Processing necessary for the legitimate interests of 69bd, including fraud prevention, platform security, abuse detection, and analytics to improve the Platform — provided such interests are not overridden by your rights and interests.
- Consent: Processing carried out with your express consent, including the delivery of personalised promotional communications. Where processing is based on consent, you may withdraw that consent at any time by contacting support or updating your account preferences, without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing and Disclosure
69bd does not share your personal data with third parties except in the following circumstances, and only to the minimum extent necessary for the stated purpose:
6.1 Payment Service Providers
Your payment method identifiers and transaction data are shared with the relevant payment processors — bKash, Nagad, Rocket, Upay, Visa and Mastercard — solely for the purpose of processing deposits and withdrawals on your behalf. All payment partners are contractually required to process your data securely and exclusively for this purpose.
6.2 Game Content Providers
Gameplay session data (including session identifiers and bet records) is shared with 69bd's licensed game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi — to the extent required to deliver and settle the games you play. These providers do not receive your name, contact details or financial data beyond what is necessary for technical session management.
6.3 Identity Verification Providers
Where KYC checks are required, identity documents and verification requests are processed by third-party identity verification service providers engaged by 69bd. These providers are contractually bound to process your data only for the stated verification purpose and to maintain equivalent data protection standards.
6.4 Fraud Prevention and Security Services
Technical data, including IP addresses and device identifiers, may be shared with fraud prevention and cybersecurity service providers to detect and prevent fraudulent activity, account takeover attempts and platform abuse.
6.5 Legal and Regulatory Disclosure
69bd may disclose your personal data to government authorities, law enforcement agencies or courts of competent jurisdiction where required to do so by applicable law, court order or lawful regulatory direction. In such cases, 69bd will disclose only the data specifically required by the relevant request.
6.6 Business Transfers
In the event of a merger, acquisition, restructuring or sale of all or substantially all of the assets of 69bd, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account prior to your data being transferred or becoming subject to a different privacy policy.
International Transfers: Some of 69bd's third-party service providers may process data outside Bangladesh. Where such transfers occur, 69bd takes reasonable steps to ensure that your data receives an equivalent level of protection, including the use of contractual data protection clauses with all overseas processors.
Cookies and Similar Tracking Technologies
69bd uses cookies and similar client-side technologies — including local storage and session storage — on the Platform. These technologies serve the following purposes:
7.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language and currency preferences, enable the game client to communicate with our servers, and protect against cross-site request forgery. Essential cookies cannot be disabled without significantly impairing Platform functionality.
7.2 Analytics Cookies
Analytics cookies allow 69bd to measure how Players interact with the Platform — including which pages are visited most frequently, which games are most popular, and how navigation paths flow across a session. This data is processed in aggregate and pseudonymised form and is used exclusively for internal Platform improvement purposes.
7.3 Fraud Detection Cookies
Certain cookies and device fingerprinting technologies are used to detect and prevent fraudulent activity, including the use of bots, automated scripts and multi-account registration attempts. These signals are cross-referenced with our fraud detection systems to protect both the Platform and honest players.
7.4 Managing Cookies
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain categories of cookies may affect your experience on the Platform — for example, analytics cookie preferences are stored in a cookie, so clearing your cookies will reset your preferences. 69bd does not use third-party advertising cookies or retargeting pixels.
Data Retention
69bd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by legal and regulatory obligations:
- Account and identity data: Retained for a minimum of 5 years from the date of account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction.
- KYC documentation: Retained for a minimum of 5 years from the date the document was submitted or the account was closed, whichever is later.
- Support communications: Retained for a minimum of 2 years from the date of the last communication in a given support thread.
- Technical and usage data: Retained for up to 24 months from collection, after which it is aggregated or deleted.
- Marketing preferences and consent records: Retained for the duration of your account plus 2 years following account closure, to demonstrate compliance with consent obligations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. You may request early deletion of your data, subject to our legal retention obligations, by contacting the support team.
Your Data Rights
Subject to applicable law, you have the following rights in respect of the personal data held about you by 69bd:
- Right of access: You have the right to request a copy of the personal data 69bd holds about you, together with information about how it is processed.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. For straightforward corrections (such as updating your registered mobile number), you can make changes directly through your account settings.
- Right to erasure: You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations — 69bd cannot delete data it is legally required to retain.
- Right to restrict processing: You have the right to request that 69bd restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to data portability: Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used machine-readable format.
- Right to object: You have the right to object to processing based on 69bd's legitimate interests at any time. You may also withdraw consent for marketing communications at any time without penalty.
To exercise any of these rights, please contact the 69bd support team using the details in Section 14. We will verify your identity before processing any data rights request. Requests are processed within 10 business days of identity verification. We will notify you if additional time is required.
Data Security
69bd implements a layered approach to data security, combining technical, organisational and procedural measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.
10.1 Technical Measures
- All data in transit between your device and 69bd servers is encrypted using 256-bit SSL/TLS protocols — the same standard used by leading Bangladeshi financial institutions such as City Bank, Islami Bank and Sonali Bank.
- Personal data at rest is stored in encrypted databases with access controls enforced at the infrastructure level.
- Payment processing is handled by PCI-DSS compliant processors; 69bd does not store full card numbers or CVV codes on its servers.
- Multi-factor authentication is available for staff accounts accessing systems that contain personal data.
10.2 Organisational Measures
- Access to personal data within 69bd is restricted to authorised personnel whose roles require it, on a strict least-privilege basis.
- All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Third-party processors are subject to due diligence review and are required to maintain equivalent security standards as a condition of their engagement.
10.3 Incident Response
In the event of a personal data breach that poses a risk to your rights and interests, 69bd will take immediate steps to contain the breach and will notify affected Players via their registered email address without undue delay. 69bd maintains a documented incident response procedure for this purpose.
Your Role in Security: While 69bd takes all reasonable measures to protect your data, the security of your account also depends on the strength of your password and the safeguarding of your login credentials. Use a unique, strong password for your 69bd account and do not share it with anyone. Contact support immediately if you suspect unauthorised access to your account.
Children's Privacy
The 69bd Platform is strictly for adults aged 21 and above. 69bd does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and permanently close the associated account.
If you are a parent or guardian and have reason to believe that a minor in your care has provided personal data to 69bd or has accessed the Platform, please contact the support team immediately at [email protected] so that we can take appropriate action without delay.
Third-Party Links and Services
The 69bd Platform may display references to or information about third-party payment providers and game studios in the course of normal platform operation. 69bd is not responsible for the privacy practices of any third-party services. This Policy applies exclusively to personal data collected and processed by 69bd in connection with your use of the Platform.
Players are encouraged to review the privacy policies of all third-party services they interact with independently of the 69bd platform, including payment provider apps such as bKash and Nagad, which operate under their own separate privacy frameworks.
Amendments to This Policy
69bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform features. Where a material change is made, we will notify registered Players by email to their registered address and by posting a prominent notice on the Platform at least 7 days before the change takes effect.
The updated Policy will specify a revised Effective Date at the top of the document. Your continued use of the Platform following the notification period constitutes acceptance of the revised Policy. If you do not accept the amended Policy, you must cease using the Platform and contact support to request account closure and withdrawal of any remaining Real Money Balance.
We encourage you to revisit this page periodically to stay informed of how 69bd protects your personal data.
Contact Us
For all data protection enquiries, including access requests, rectification requests, erasure requests, objections to processing, or any complaint about how 69bd handles your personal data, please use the following contact details:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week via the Platform
- Response Time: Acknowledgement within 2 business days; substantive response within 10 business days (Bangladesh Standard Time, UTC+6)
When submitting a data rights request, please include your full registered name, the email address associated with your 69bd account, and a clear description of the request. We will verify your identity before processing any request involving personal data.
Responsible Gaming Reminder: 69bd is an adult-only platform for players aged 21 and above. If you have concerns about your gambling habits or those of someone close to you, please visit the Responsible Gaming page or contact our support team at any time for immediate, confidential assistance.
Play with Confidence on Bangladesh's Trusted Platform
Your data is protected, your funds are secure, and our support team is available around the clock. Explore the 69bd casino and sports markets — all in Bangladeshi Taka with instant bKash and Nagad payments. For adults aged 21 and above only.